Questions and answers

Can't find yours? Write to hello@footagerescue.com.

About the service

What is FootageRescue?

A browser-based tool that repairs recordings that were cut short: the battery died, the card was pulled out, or the camera or recorder crashed before the file was closed. It rebuilds the part of the file that tells players how to read it, so the recording opens again.

What can it repair today?

Sony .RSV files from Sony cameras, and WAV files from audio recorders (free). Interrupted MP4 and MOV files from GoPro, DJI, iPhone, Canon, Panasonic, Nikon and Fujifilm are coming soon: join the waitlist on the home page to hear first.

Why did my file break?

Cameras and recorders write the index of a file last, when you press stop. If power is lost, the card is removed while the light is on, or the device crashes, that index is missing or says the file is empty. The picture and sound themselves are usually intact.

Should I try anything before using FootageRescue?

Yes. Put the card back in the same camera with a charged battery and turn it on: many Sony and GoPro models try to repair the last file on their own. If nothing happens, copy the file to your computer and don't format the card.

Will I get the whole recording back?

You get everything that reached the card, up to the last complete frame or sample. If the card was pulled out while writing, the last fraction of a second may be missing. Heavily damaged files can show short glitches.

Does it change my original file?

Never. The repair always writes a new file. The original stays exactly as it was, so you can try again or try another method.

What if my file can't be repaired?

You'll see why and what to try next, for example recording a short reference clip with the same camera settings. You pay nothing for a file that can't be recovered.

Privacy and security

Is my file uploaded?

No. The repair runs inside your browser on your own computer. Your footage never leaves it, and we can't see it.

Can I use it for client work under NDA?

Yes, that's exactly why it works locally. Nothing is sent to a server, so no third party ever handles your client's footage.

What data do you keep?

Only your email if you join the waitlist or buy something, plus what's needed for the payment and invoice. See the privacy policy for details.

Compatibility

Which computers and browsers does it work on?

Mac, Windows and Linux. WAV repair works in any modern browser. Video repair needs Chrome, Edge, Brave or Arc on a computer, because those browsers can write very large files straight to your disk. A Mac app is coming soon.

How big can the file be?

Tens of gigabytes are fine. The file is read and written piece by piece, so it doesn't need to fit in memory. You need free disk space about as large as the file you're repairing.

Do I need to install anything?

No. Open the site and drop your file.

Which cameras and recorders are supported?

Audio: Zoom, Tascam, Rode, Sound Devices and any recorder that writes PCM or BWF WAV. Video: Sony cameras that leave .RSV files (FX3, FX30, FX6, A7 IV, A7S III and others). Coming soon: MP4 and MOV files from GoPro, DJI, iPhone, Canon, Panasonic, Nikon and Fujifilm.

Pricing and payment

How much does it cost?

WAV repair is free. Sony .RSV repair costs $29 per repaired file of any size. A 12-month pass with unlimited files, for $79, is coming soon. Prices are in US dollars and include all taxes.

When do I pay?

Only after you've watched the free preview of your recovered footage. Dropping the file and watching the preview are always free.

What does the free preview show?

The first 20 seconds of your recovered video (the first half, if the recording is shorter than 40 seconds), with a large watermark. It's enough to check picture and sound before you pay. The full repair has no watermark.

Is there a launch discount?

Yes. People on the waitlist get a 30% code for One file by email, valid until 12 October 2026. Enter it on the checkout page.

What counts as one file?

One interrupted recording, for example one .RSV clip, repaired to full length. After paying you can run the repair on that same file again for 7 days, for example on another computer.

What if the repaired file isn't good?

If the full file doesn't match what the preview showed, email hello@footagerescue.com within 14 days and we refund you in full.

Does the 12-month pass renew automatically?

The pass is coming soon, and it won't renew: it simply ends after 12 months. You can buy a new one if you need it.

How do I pay, and do I get an invoice?

Through a secure checkout by card, Apple Pay or Google Pay. A receipt, and an invoice with your company details if you add them, arrives by email.

Why does my statement say LINK.COM?

Our sales are handled by Stripe, which resells FootageRescue as an authorized reseller (the merchant of record) through its Link service. That's why your card or bank statement shows Link or Stripe together with FootageRescue, for example a line starting with LINK.COM*. It's your FootageRescue purchase. If you don't recognize a charge, write to hello@footagerescue.com.